A trip to success

Category : Best Online Travel Agency in India
Winner : MakeMyTrip.com

Amit Saberwal VP (Business Development), MakeMyTrip.com

Winning the first Galileo Express TravelWorld Award for the Best Online Travel Agent is in recognition of the hard work put in by the MakeMyTrip.com team and this award goes out to each and every member of the company. Columbus is always the spirit of something adventurous and we are glad to have received this.

Deep Kalra, founder and CEO, MakeMyTrip.com (via telephone): It was unfortunate that I could not be present for the awards ceremony. I like receiving awards! This is a huge recognition because it comes from one of the leading names in travel publication.. It comes as a great validation.

I would like to say that although we truly believe that we are the best online travel agent in India at the moment, it is nice to hear from a third party, including Deloitte which was the research partner thus not being arbitrary or subjective but highly objective.

This means a lot and motivates the team to keep aspiring for more. Our goal now is to continue winning, not only in the online space but also as the best travel company. We have taken a conscious decision not to restrict ourselves to being an OTA. We are comfortable calling ourselves a hybrid travel company, wherein some products will be sold online and others sold offline.

In terms of the OTA industry today, it may not be pure online like China or the US where Expedia and Travelocity have call centres. Every market is unique and an OTA has to respond to the market conditions.