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This
business has clicked!
With the number of OTAs on the rise, it will only be a matter
of time before the online travel market exceeds the multi-billion
dollar mark. Chetan Kapoor examines the evolutionary process.
‘This
isn’t a mass product'
Avaya Global Connect aims to enhance customer acquisition
and retention through specifically designed computer programmes
that converts a travel agent or tour operator into a multimedia
travel helpdesk. Peter Jayaseelan, its VP, speaks to
Andrea Lopez about how these solutions will offer the industry
an opportunity to upgrade their reservation systems.
KAT:
Charting a new course with IST
The Kuoni Academy of Travel has teamed up with Switzerland-based
IST to offer travel management courses in India.
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