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Praveen Gandhi
CEO
Carlson Wagonlit
Travel India
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Known as world's second largest travel agency,
Carlson Wagonlit Travel (CWT) is an industry leader in the business travel
segment in India. CWT in India is a joint venture with 50:50 equity held
by CWT globally and AFL. The company is likely to close its sales (BSP
revenue figures only) at Rs 1,050 crore for FY 2006-07, probably the first
in India in travel to hit the four-digit number at sales
What's your reaction on winning this award?
The award is a great achievement for the company. It means
a lot to me - personally and professionally. Personally, it indicates
that we are on the right track and professionally it is a motivator and
offers the desired impetus to achieve our goals. This award is indicative
of the fact that we are moving in the right direction.
What factors have contributed to your success?
I think it is time to thank our team who has worked hard
to show us this day. We work in a very transparent manner with our clients
towards the fulfillment of their travel policy objectives, ensuring consistent
and quality services. Nearly 99 per cent client retention, consolidation,
and organic growth have helped us expand our business.
What are the company's plans to stay on top?
In future too the company intends to continue growing
fast and gain market share to sustain its position as the industry leader
and the most professional company in the business travel segment. We hope
to achieve this continued growth by delivering consistent high quality
services and achieving near 100 per cent client retention. We also intend
to focus more on the non-air travel segment particularly managing hotel
and car rental programmes along with travel insurance and forex for our
clients.
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The
award for the 'Best Business Travel Operator' was evaluated on the following
criteria:
