The award for the 'Best Technology Practices' was based on the following factors:

• The investment in technology as of March 31, 2003. The value break up and details were required in hardware, network and communications, software and any other.
• The functionality provided by the website.
• Description of the IT organisation in outsourcing of IT functions, if any, support environment (for example: number of users, business units, ratios of users to support staff), help desk integrated into the corporate structure.
• Competitive advantage to the respective organisation, in terms of, quantifiable benefits to the solution, such as productivity gains and cost savings and explanation of how the solutions result in improvement to the business process and the organisation structure of the business.

Necessary details and proofs were relevant for authentication.