Deloitte Touche Tohmatsu: Our Research Partner

Deloitte Touche Tohmatsu India Pvt Ltd, (Deloitte) is the Indian consulting firm of Deloitte Touché Tohmatsu, one of the global big four audit and consulting firms with an annual turnover that exceeds US$ 15 billion. It's offices spread over 140 countries with a staff strength of over 119,000. Deloitte offers services in the areas of management consulting, business advisory services and enterprise risk services. The multi-disciplinary team of professionals is oriented towards providing business solutions rather than just functional remedies.

In India, Deloitte has a network of thirteen offices located in Mumbai, Pune, Baroda, Ahmedabad and Goa, Bangalore, Kochi, Hyderabad, Coimbatore and Chennai, New Delhi, Kolkata and Jamshedpur, which helps serve clients effectively. Deloitte works together with clients to achieve their vision, mission and strategic priorities. The company is also known for its collaborative approach and consulting philosophy that fits within their clients' cultures. The Deloitte range of services includes -

Strategy and Process Review

• Reviewing strategies based on the current scenario.
• Formulating business plans
• Global industry trends
• Benchmarking

Human Resources

• Organisation and compensation structure
• Performance and potential appraisal
• Organisational climate survey

Finance, Planning and MIS

• Balance scorecard & planning solutions
• Accounting & MIS solutions
• Implementing commercial applications
• Cost reduction diagnostics
• Cost reduction initiatives

Business Advisory Services

• Mergers & Acquisitions (M&A)
• Investment Services
• Diversification Studies

Information Technology

• IT Strategy
• Package Implementation.
• Business Intelligence & data warehousing solutions
• Middle ware solutions
• Knowledge Management solutions
• Implementing portals & self service applications
• Mobile commerce

Supply Chain Management

• Diagnosis
• Benchmarks & best practices
• Streamlining the supply chain processes
• Implementing SCM Technology

Deloitte has deep expertise in specific verticals including Financial Services (that include banking and insurance), TMT (Telecommunications, Media and Technology), Energy (including power, oil, gas and utilities), manufacturing, with a focus on automobiles and pharmaceuticals, retail and the THL (Travel, Hospitality and leisure) sectors.

The Deloitte THL (travel, hospitality and leisure) sector is an international vertical, which works with all the stakeholders in the sector, including:

• Airlines and airports
• Hotels and resorts
• GDS and other Technology providers
• Fitness clubs and spas, tourism boards
• Betting and gaming
• Theme parks and visitor attractions
• Cruise ship operators
• Travel agents and tour operators
• Rail and bus passenger operators
• Restaurants, bars and night club operators

The range of work done includes assessing the feasibility / viability of the entity, preparing business plans and assisting in executing these plans, valuation of entities, preparing strategy documents on select areas, working with entities in the funding through funding agencies, working on large programmes, process and performance improvement and implementing technology solutions. Deloitte has also worked with large hotel chains, tourism boards, casinos, theme parks, cruise operator, airlines and airports. Deloitte THL international worked on various initiatives including the hotelbenchmark.com, which is a benchmark survey service offered to participant hotels, wherein they can compare their performance against their select competition and take appropriate operational decisions, hotel surveys, including budget and luxury chains.

In India, the initiatives of Deloitte in the THL sector include:

• Navigator 2003 - This project highlighted the 9/11 situation for all the stakeholders in the travel and hospitality segments, both in India as well as overseas and the strategic initiatives undertaken by these entities to overcome the situation. The project was undertaken in association with the Express Travel & Tourism, a part of the Indian Express Group.
  
  
• Navigator 2004 - This project was devoted to tourism - both inbound and outbound - and the initiatives taken by the respective tourism boards in India and overseas towards furthering tourism initiatives. The project was undertaken in association with Express Travel & Tourism, a part of the Indian Express Group.
  
  
• Worked as the Research Partner, in the recently concluded Galileo - Express Travel & Tourism Awards 2003 - in which the best player was chosen in fifteen segments. These awards were decided based on objective and subjective parameters, which were finalised by industry experts selected from the Express Travel & Tourism advisory panel.
  
  
• Deloitte is also working with FHRAI (Federation of Hotel and Restaurant Associations of India) on various initiatives related to the hotel industry.
  
  
• Developed tourism strategies for some of the states in India.
  
  
• Worked with hotel chains in implementing their back office accounting and MIS systems.
  
  
• Worked with hotels in streamlining the organisations for improving the organisation climate and improving effectiveness.

Going forward, Deloitte has chalked out major plans in the areas of hotel chains and the tourism segments. These initiatives would include:

• Adapting the hotelbenchmark.com services to Indian hotels
• Helping budget hotels in managing their entire programme right from branding, to product, pricing, marketing and performance
• Adapting the international tourism template to Indian states
• Introduction of gaming where appropriate
• Working with airlines and airports

Deloitte has been associated with the THL sector for the past many years and is committed to serve this sector in all endeavours where the company can add value.